• Lauren Bloom is an interfaith minister and attorney who focuses on professional and personal integrity. Her career has been devoted to helping business professionals earn and maintain the trust of their clients, cutomers, colleagues and associates. An internationally-recognized expert on business and professional ethics, Lauren has appeared as a keynote speaker across North America and in Europe.

    Lauren lives in Springfield, Virginia outside of Washington, D.C.

  • Category Archives: Apologies

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    GM CEO’s Apology Is a Great First Step

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    Mary Barra, CEO of General Motors, has faced an uphill battle this week as she’s sought to apologize for her company’s past misdeeds.  According to news reports, GM will recall another 1.5 million vehicles, added to the 3.1 million already … Continue reading

    Posted in Apologies, business communications, Business Ethics, corporate responsibility, customer relations, ethics, Legal Ethics, Personal Ethics, Social Ethics | 1 Comment

    Does TV teach tweens to lie?

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    Parenting a tween is an adventure on many levels.  Like it or not, I’m learning about the latest fashions, boy bands, emoticons, and slang.  I’m also observing what kids see on TV and, frankly, it has me worried. Disney and Nickelodeon (under … Continue reading

    Posted in Apologies, business communications, corporate responsibility, customer relations, ethics, Personal Ethics, Social Ethics | Leave a comment

    Tim Armstrong Has Another Apology to Make

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    One of the common criticisms of high-profile public apologies is that nothing more happens once the “I’m sorry” is said.  It’s not an unfair observation.  Think, for example, of the apology delivered by BP’s CEO, Tony Hayward, after the catastrophic … Continue reading

    Posted in Apologies, business communications, Business Ethics, corporate responsibility, ethics, Lauren Recommends, Personal Ethics, Social Ethics | Leave a comment

    Three Apologies I Never Want to See Again

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    You might be a little surprised by the title of this post.  After all, the author of Art of the Apology is probably the last person anyone would expect to be sick of apologies.  In three cases, though, I’m ready … Continue reading

    Posted in Apologies, ethics, Lauren Recommends, Personal Ethics, Social Ethics | Leave a comment

    For a Fresh Take on the Internet, Visit Mediander.com

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    One of the best parts of releasing a book is learning along the way.  Thanks to Art of the Apology, I’ve been introduced to a new “knowledge engine” called Mediander.com.  Launched in 2013, Mediander.com grants the intellectually curious a 360 … Continue reading

    Posted in Apologies, ethics, Lauren Recommends, Social Ethics | 2 Comments

    How Chris Christie Blew His Apology

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    Despite the differences in our political leanings, I’ve always rather liked New Jersey’s bluff governor, Chris Christie.  He’s no shrinking violet, and it’s easy to see why some people dislike his blustering ways.  Still, there’s an undeniable authenticity in the man … Continue reading

    Posted in Apologies, ethics, Lauren Recommends, Personal Ethics, Social Ethics | Leave a comment

    Melissa Harris-Perry Was Right to Apologize to the Romneys

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    Former Utah governor and presidential candidate Mitt Romney is famous for his refusal to apologize. I’ve taken him to task more than once for that.  We all make mistakes, and pretending otherwise strikes me as stubborn and a little silly. … Continue reading

    Posted in Apologies, ethics, Personal Ethics, Social Ethics | Leave a comment

    Where Target’s Apology Missed the Mark

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    Retail giant Target took a serious hit to its credibility when its credit card security system was hacked.  Millions of post-Thanksgiving shoppers got word on December 18th that private information on their credit and debit cards had potentially been stolen.  … Continue reading

    Posted in Apologies, business communications, Business Ethics, customer relations, ethics, Lauren Recommends, Social Ethics | Leave a comment

    Can Goodwill Toward All Reduce the Need for Holiday Apologies?

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    Phil Robertson’s suspension from Duck Dynasty and the public uproar that followed underscores the passionate devotion that many people bring to their religious lives.  For atheists, agnostics, lapsed practitioners and those who describe themselves as “spiritual but not religious,”  religious fervor … Continue reading

    Posted in Apologies, business communications, Business Ethics, corporate responsibility, customer relations, ethics, Personal Ethics, Social Ethics | Leave a comment

    Duck Dynasty Star’s “Statement” Is No Apology

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    We’ve been treated to a new media circus today around ugly remarks made by Duck Dynasty star Phil Robertson in a recent GQ interview.  Asked by Drew Magary to explain what he means by “sin,” Robertson let loose a string of … Continue reading

    Posted in Apologies, customer relations, ethics, Personal Ethics, Social Ethics | Leave a comment ← Older posts Newer posts →
    • “This splendid little book not only contains much of practical value (I was personally helped by it), it will encourage the development of such virtues as honesty and humility and that is no small gift.”

      --Rabbi Harold Kushner, author,
      When Bad Things Happen to Good People.

    © 2013 Lauren Bloom, J.D., LL.M. All Rights Reserved.

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