• Lauren Bloom is an interfaith minister and attorney who focuses on professional and personal integrity. Her career has been devoted to helping business professionals earn and maintain the trust of their clients, cutomers, colleagues and associates. An internationally-recognized expert on business and professional ethics, Lauren has appeared as a keynote speaker across North America and in Europe.

    Lauren lives in Springfield, Virginia outside of Washington, D.C.

  • Book Highlights

    Art of the Apology offers a fresh, compassionate and comprehensive perspective on apologies from every perspective and in every setting.  People make mistakes at work, at home, when dealing with friends and acquaintances and even online – Art of the Apology is designed to help the reader apologize as effectively as possible after almost any mistake.

    Among other things, Art of the Apology covers:

    The reasons to apologize, even if the other person was more at fault than you were

    Deciding what to say so your listener will be better able to accept your apology

    The six essential elements of an effective apology  — and why sincerity is essential

    Why you should apologize quickly, but not before you’re ready to speak and your listener is ready to hear you

    Deciding whether to apologize in person, on the phone, or in print, and why offering a gift may not always be the best approach

    Apologizing to your colleagues at work, and how your approach should change when you’re dealing with your subordinates, your peers or your boss

    Managing your legal risks if you need to apologize in business to a client or customer

    Apologizing to family members, loved ones, friends and acquaintances, including special considerations for apologizing to children and the elderly

    Making an effective public apology, including apologies online

    Asking for deserved apologies so you’re likely to get them

    Accepting apologies, and why you don’t necessarily have to forgive someone just because they’ve apologized to you

    Apologizing when you’ve made a serious mistake or when the circumstances are particularly uncomfortable

    The thirteen most common ways to botch an apology, including the mistake politicians most frequently make (here’s a hint: never say “if”!)

    What to do after an apology, and how to forgive yourself and learn from what you did

    • “This splendid little book not only contains much of practical value (I was personally helped by it), it will encourage the development of such virtues as honesty and humility and that is no small gift.”

      --Rabbi Harold Kushner, author,
      When Bad Things Happen to Good People.

    © 2013 Lauren Bloom, J.D., LL.M. All Rights Reserved.

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