• Lauren Bloom is an interfaith minister and attorney who focuses on professional and personal integrity. Her career has been devoted to helping business professionals earn and maintain the trust of their clients, cutomers, colleagues and associates. An internationally-recognized expert on business and professional ethics, Lauren has appeared as a keynote speaker across North America and in Europe.

    Lauren lives in Springfield, Virginia outside of Washington, D.C.

  • Category Archives: business communications

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    Does TV teach tweens to lie?

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    Parenting a tween is an adventure on many levels.  Like it or not, I’m learning about the latest fashions, boy bands, emoticons, and slang.  I’m also observing what kids see on TV and, frankly, it has me worried. Disney and Nickelodeon (under … Continue reading

    Posted in Apologies, business communications, corporate responsibility, customer relations, ethics, Personal Ethics, Social Ethics | Leave a comment

    Tim Armstrong Has Another Apology to Make

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    One of the common criticisms of high-profile public apologies is that nothing more happens once the “I’m sorry” is said.  It’s not an unfair observation.  Think, for example, of the apology delivered by BP’s CEO, Tony Hayward, after the catastrophic … Continue reading

    Posted in Apologies, business communications, Business Ethics, corporate responsibility, ethics, Lauren Recommends, Personal Ethics, Social Ethics | Leave a comment

    Where Target’s Apology Missed the Mark

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    Retail giant Target took a serious hit to its credibility when its credit card security system was hacked.  Millions of post-Thanksgiving shoppers got word on December 18th that private information on their credit and debit cards had potentially been stolen.  … Continue reading

    Posted in Apologies, business communications, Business Ethics, customer relations, ethics, Lauren Recommends, Social Ethics | Leave a comment

    Can Goodwill Toward All Reduce the Need for Holiday Apologies?

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    Phil Robertson’s suspension from Duck Dynasty and the public uproar that followed underscores the passionate devotion that many people bring to their religious lives.  For atheists, agnostics, lapsed practitioners and those who describe themselves as “spiritual but not religious,”  religious fervor … Continue reading

    Posted in Apologies, business communications, Business Ethics, corporate responsibility, customer relations, ethics, Personal Ethics, Social Ethics | Leave a comment

    Why Does the Gun Industry Resist Stronger Safeguards?

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    Today is a particularly tragic day in recent American history.  It’s the first anniversary of the shootings in Newtown, Connecticut, when twenty elementary school children and six adults lost their lives in a shooting spree allegedly committed by a troubled … Continue reading

    Posted in business communications, Business Ethics, corporate responsibility, customer relations, ethics, Social Ethics | Leave a comment

    Why Campbell Landed In the Soup with Its Pearl Harbor Tweet

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    Arguably, no company is more iconically American than Campbell Soup.  It may sound a little silly to our friends abroad, but we in the U.S. grow up with Campbell products and we take them very seriously.  Can the holidays even … Continue reading

    Posted in Apologies, business communications, customer relations, ethics, Social Ethics | Leave a comment

    The “Frequent Flyer” Case Shouldn’t Have Reached the Supreme Court

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    The U.S. Supreme Court gets petitioned to review hundreds of lower court decisions every year and routinely denies most of those requests. Today, though, the Justices devoted an entire hour of their precious time to arguments in the case of … Continue reading

    Posted in Apologies, business communications, Business Ethics, corporate responsibility, customer relations, Legal Ethics, Risk Management, Social Ethics | Leave a comment

    Should impoverished garment workers be thankful to H&M?

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    On Monday, Swedish clothing retailer H&M drew headlines worldwide when it announced that it would pay a “living wage” to impoverished third world garment workers. H&M ‘s statement was more than welcome when other sellers are still ineffectually wringing their … Continue reading

    Posted in business communications, Business Ethics, corporate responsibility, ethics, Social Ethics | Leave a comment

    Why even bother to apologize?

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    Last week, I had the pleasure of joining host Marty Moss-Coane and Dr. Edward Monte on WHYY’s Radio Times to talk about – guess what?  Apologies.  The time passed quickly as we chatted about apologies public and private.  Dr. Monte, … Continue reading

    Posted in Apologies, business communications, Business Ethics, corporate responsibility, customer relations, ethics, Lauren Recommends | Leave a comment

    Why Pizza Hut’s generic apology failed

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    Okay, it was just pizza, but still … Yesterday afternoon, I tried to place an online order with Pizza Hut.  (We have an account there, which will tell you how often this working mother relies on them for a quick … Continue reading

    Posted in Apologies, business communications, customer relations | Leave a comment ← Older posts Newer posts →
    • “This splendid little book not only contains much of practical value (I was personally helped by it), it will encourage the development of such virtues as honesty and humility and that is no small gift.”

      --Rabbi Harold Kushner, author,
      When Bad Things Happen to Good People.

    © 2013 Lauren Bloom, J.D., LL.M. All Rights Reserved.

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